Reward & Redemption Rules

What this document covers

These rules govern how Coins are earned, validated, reversed and redeemed in Cash Winappio. They are the specific reward terms referenced by our Terms of Service and Player Agreement, and they apply to every player.

1. Coins are virtual points, not money

Coins are a record of activity inside the app. They are not money, not a stored-value product, not e-money, and not a security. They have no guaranteed cash value, they do not earn interest, and they cannot be bought, sold, gifted or transferred between accounts. The only way to obtain value from Coins is to redeem them through the methods available in your account, subject to these rules.

Playing does not guarantee earnings. What you receive depends on which activities are available to you, whether a partner confirms completion, and whether you meet the redemption conditions described below.

2. How Coins are earned

Coins are credited only after a partner network reports a verified completion to us — for example, reaching a stated level in a partner game, finishing a survey, or completing a partner task. The amount is shown in the app before you start.

Completions arrive on the partner's schedule, not ours, so a task can sit as pending for a period after you finish it. Pending Coins are not spendable until they are confirmed.

3. Validation and reversals

Every completion is validated server-side. If a partner reports that a completion did not happen, was duplicated, was reversed, or was rejected as fraudulent, we reverse the corresponding Coins. If the Coins were already spent on a redemption, your balance may go negative and future earnings are applied against it until it clears.

We may also withhold credit where our own checks indicate abuse, as described in our Acceptable Use and Anti-Fraud Policy.

4. Redemption thresholds and regional availability

Each region has its own minimum redemption threshold. The threshold that applies to your account is shown in the app, and it may differ from the threshold advertised to players in other countries. Thresholds can change, and a change does not apply retroactively to a redemption already requested.

The rewards available depend on your country, your device platform and what our reward suppliers support in that market. A reward shown to another player may never be available to you.

5. Redemption methods

We make available only the redemption methods the platform actually supports at the time you request one. The list in your account is authoritative. We do not promise a specific brand, denomination or delivery format.

6. Verification before payout

Redemptions pass anti-fraud checks and, where required, identity verification. Verification may require you to confirm details about yourself or your device. A redemption that fails verification is declined rather than lost, and you can ask for review through in-app support.

7. Processing time

Approved redemptions are processed on the timeline shown for that reward in the app. Delivery depends on the reward supplier, which we do not control. If a reward has not arrived within the period stated for it, contact support with the redemption reference.

8. Expiry and forfeiture

Coins remain in your account while it is active and in good standing. Coins are forfeited if you close your account, if your account is terminated for a breach, or if a balance has been dormant for an extended period and we have warned you first. We will not forfeit a balance without notice unless the account is terminated for fraud.

9. Errors and disputes

If you believe Coins were credited or removed in error, contact support with the offer name and the date you completed it, and we will investigate with the partner. A partner's verification is final as to whether a completion occurred, but our handling of your balance is something you can dispute.

10. Taxes

You are responsible for any tax that applies to rewards you receive, in your own jurisdiction. We do not provide tax advice.

11. Changes to the reward catalogue

The catalogue of games, surveys and rewards changes constantly, because it reflects what partners offer. Withdrawal of an offer does not affect Coins already credited for it.

Contact

If you have a question about this document, or want to exercise a right described here, contact us through in-app support, which is the fastest route because it can see your account.

Our community is also on Discord — the invite is in the site footer.

The data controller is Perkmedia LLC, which operates Cash Winappio; the app is distributed under the SmartFlutters brand. Formal correspondence details are still being finalised; until they are published, please use in-app support so your request is logged against your account.

Effective date: 2 November 2026.